FAQ's
How can we help
Trauma Clean
Crime Scene Clean
NDIS Clean
Deceased Estate
Hoarding and Squalor Clean
Trauma Clean
We are a 24/7 service. If you call us on 1300 558 885 during business hours, you can speak to one of our staff who will take down the details and advise you of costs. If you are calling out of hours, call 1300 558 885 and follow the prompts to report a trauma (crime scene) by pressing 1.
Please keep away from areas where blood is present, this will reduce the risk of spreading the blood to other areas and will keep you safe from contamination.
The short answer is no. Please don’t attempt to clean it first. Once you mix in chemicals, you can set stains and make it harder to clean or remediate. Unknown chemicals on a jobsite for us can be a health and/or safety concern as we may not be aware of what we are mixing together.
Blood is a biohazard and can easily transmit bloodborne pathogens such as HIV, Hepatitis and other known bacteria such as Staphylococcus. It’s in the best interests of you, your family or workplace to have a biohazard cleaned correctly in the first instance.
Consider hiring a trauma cleaner as an investment. The investment is in your long-term health moving forward. As blood or faecal matter are biohazardous materials, the chances of you getting sick from trying to clean or from not removing all traces of materials are very high.
An unattended death is where a person passes away, either at home or somewhere else and their body is not attended to for some time. In these instances, some decomposition can occur.
No, items with biohazardous waste on them (blood) need to be disposed of under Environmental Protection Act. Penalties for non-compliance of the act can be up to $320,000 for an individual and $1.6 million for a corporation.
No, we are not an investigative service. Yes, we use blue lights to check for traces of blood or bodily fluid, we wear the appropriate Personal Protective Equipment (PPE) (gloves, coveralls etc) but that’s as close as we get. The PPE is purely for our protection and to minimise cross-contamination of the site.
No, we don’t. Ours is purely a cleaning and remediation role. When incidents happen, we are called in after the appropriate parties have finished with the site.
Crime Scene Clean
Our staff have completed a course through the Institute of Inspection Cleaning and Restoration Cleaning (IICRC). The course is called Trauma and Crime Scene Technician (TCST). This is the organisation responsible for setting the standards internationally (and for Australia) for cleaning trauma and crime scenes.
We are a 24/7 service. If you call us on 1300 558 885 during business hours, you can speak to one of our staff who will take down the details, organise the clean and answer any questions. If you are calling out of hours, call 1300 558 885 and follow the prompts to report a trauma (crime scene) by pressing 1.
We sure do. When calling in private jobs, we will organise a time for the clean, explain the process and answer any questions. We will provide our costs upfront, so you know what to expect.
No, we don’t. Ours is purely a cleaning and remediation role. When incidents happen, we are called in after the appropriate authorities (police, ambulance/paramedics, coroner or undertaker) have finished with the site.
NDIS Clean
Absolutely not! All our staff are qualified bio recovery technicians, which means we are qualified in the remediation of blood or bodily fluids.
Yes! Sharps (or needles) are used in a myriad of different scenarios. We are experienced in the collection of sharps. We just need to be made aware beforehand, so we can bring the appropriate protection for staff.
Yes, we are very experienced in managing clients with complex needs. This can be mental health issues, psychiatric issues, physical limitations, drug dependency issues etc. We are happy to have a conversation with you about your client and their needs.
Yes we can, our cleaners are sensitive to clients needs and we can organise the same cleaners to attend each clean.
Deceased Estate
The first step is to acquire a death certificate for your family member. The paperwork for this is completed by the treating doctor and funeral director. In the state of Victoria, a death certificate processing time is approximately 8 weeks. Once the death certificate has been received, you need to apply for probate. This legally appoints the executor by the court.
Please seek independent legal advice for your situation.
Yes, absolutely! If you want to help sort through stuff on the day, we welcome that. Tell us about your loved one. Tell us all your stories, we love hearing about people’s lives. However, we are there to complete a job for you. If possible, keep numbers low on the day to give our staff easy access and ease of movement around the property so we can complete the job effectively.
We understand it’s a tough time, we get it. We’ve seen it before. You’re not the first person to cry and you won’t be the last. Use the process as a time of healing.
We are not qualified support people. If you think this may be of benefit to you (this can be a social worker, psychologist, carer, friend etc), then please bring them along.
Yes, you absolutely can! We can go in and itemise what items there are. Then it is up to you and your family to let us know what items you wish to retain and what items are to go. You can nominate the charity of your choice, or All Cleaning and Trauma Services have a few local charities that we support in the way of donated goods.
Yes, we can! We have an extensive network of contacts who can do just that. Whether it be artwork, jewellery, collectibles, coins, stamps, antiques, cars etc.
Hoarding and Squalor Clean
Hoarding is the accumulation of stuff, like clutter. Squalor is when the hoarding becomes unsanitary, this can be through food waste.
We can work with your client to achieve an outcome they can sustain. This can be through one big clean, or through multiple visits where your client becomes engaged in the process. All client’s needs are different, and we are happy to be led by the client or you as the support worker, so we do not add anxiety or fear to your client. We appreciate that these cleans can be emotionally charged for the client and even their family. Our priority is always on the client first and the job second.
Great question! This varies a lot. There are a number of items that are commonly found in hoarding homes. These include newspapers, documents, clothing, catalogues (junk mail), empty food containers etc.
There is also a tendency for some hoarders to accumulate animals. This can be dogs, cats, birds etc